Madhuri Dixit Nene faced backlash after her ‘Dil Se… Madhuri’ show in Toronto on November 2, where fans accused organizers of misleading promotion and poor management. Many claimed the event was presented as a concert but turned out to be more of a talk session, with Madhuri arriving nearly three hours late.

Responding to the criticism, the organizers, True Sound Live Ltd., issued a statement against the “misleading social media commentary” They clarified, “The event commenced on time with a high-energy opening act featuring exceptional singers from Indian Idol, exactly as scheduled.”

Atique Sheikh, the event organizer said, “It was a management miscommunication. That’s how some fans must have gotten confused, we can’t have a concert in a small banquet. It was pretty well mentioned that the show was a fan meet. Madhuri ji has worked with us in the past as well and something like this has never happened. She performed on her hit songs. Our idea was to present her celebrated journey in the industry and have a fan interaction.”

Shreya Gupta, tour manager and owner of Crazy Holic, further clarified this situation stemmed entirely from a management error. She revealed, “The audience was incorrectly informed that the event was a concert, while the official contract clearly stated it was a meet-and-greet with fans. The same format was successfully executed in the USA last year with an overwhelming positive response.”

She added, “Madhuri Dixit Nene’s call time for the event was 9:30 pm and she arrived punctually. Her scheduled stage entry was between 9.45 pm and 10.00 pm. There was absolutely no delay or lapse from Madhuri Dixit Nene’s side or ours.”